Returns & Exchanges
At Dualtone Music Group, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that vinyl records and merchandise are protected from damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our fulfillment center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing